Privacy Policy

At patchley.shop, your privacy is of the utmost importance to us. We are committed to keeping your personal information secure and ensuring that your shopping experience is safe and transparent. This Privacy Policy outlines how we collect, use, and protect your data and explains your rights regarding the information you share with us.

1. Information We Collect

To offer you a personalized and efficient shopping experience, we collect the following types of information:

Personal Information:

📧 Your name, email address, phone number, and postal address.
🛍️ Purchase history, preferences, and communication with our customer service team.

Transaction Information:

💳 Payment details, including the name on your payment method and the transaction information.
📦 Order specifics such as items purchased, billing, and shipping addresses.

Technical Information:

💻 IP address, browser type, operating system, and device information.
🌐 Data about how you interact with our website, including pages visited and actions taken.

Marketing and Communication Preferences:

📣 Your preferences for receiving marketing communications such as promotions and updates.

2. How We Collect Information

We gather personal information when you:
🛒 Make a purchase, create an account, or place an order on our website.
📞 Engage with customer support or submit inquiries or feedback.
📬 Subscribe to newsletters or promotions.
💬 Interact with our website or leave reviews, comments, or other content.

3. How We Use Your Information

We use the information we collect to:
✅ Process Orders: Complete your purchases, arrange delivery, and handle returns or exchanges.
🎯 Improve Your Experience: Offer personalized recommendations, updates, and promotions tailored to your interests.
🔧 Enhance Our Website: Analyze browsing patterns, improve functionality, and maintain security.
📬 Communicate with You: Send order confirmations, shipping updates, and customer service messages.

4. Cookies & Analytics

patchley.shop uses cookies and analytics tools to improve your experience on our site:
🍪 Cookies are small text files that remember your preferences, items in your cart, and browsing history.
📊 Google Analytics helps us track website traffic, user behavior, and areas for improvement.

You can opt out of Google Analytics by using the opt-out browser add-on here: Google Opt-Out.

5. Communication Preferences

By subscribing to our communications, you can receive promotional offers, product updates, and order details. You can unsubscribe from these messages at any time by emailing us at [email protected].

6. Sharing Your Information

patchley.shop does not sell or rent your personal data. However, we may share your information with:
💳 Payment Processors such as PayPal to securely process payments.
🚚 Shipping Providers to fulfill your orders and deliver them to the correct address.
💻 Service Providers who assist us with website hosting, marketing, and analytics.
⚖️ Legal Authorities if required by law for fraud prevention or other legal matters.

7. How We Protect Your Data

We take your security seriously and implement measures such as:
🔒 SSL encryption for secure payment transactions.
🛡️ Firewalls and secure servers to protect against unauthorized access.
🔄 Ongoing updates to our security systems to ensure they remain robust against new threats.

While we work diligently to protect your information, no system is entirely invulnerable. We are committed to constantly improving our data protection practices.

8. Data Retention

We will retain your personal information for as long as necessary to:
🛒 Process your orders and provide customer support.
📜 Meet legal or regulatory obligations.
🔒 Prevent fraud or unauthorized access.

After account closure, certain data may be retained for legal reasons or fraud prevention purposes.

9. Your Rights and Control Over Your Information

You have the right to:
🔍 Access: Request a copy of the information we hold about you.
✏️ Update or Correct: Make changes to your personal information if it’s inaccurate.
🗑️ Delete: Request deletion of your personal information, subject to legal or business requirements.
🚫 Withdraw Consent: Opt-out of marketing communications or data processing at any time.

To exercise any of these rights, please contact us at [email protected].

10. Updates to This Privacy Policy

patchley.shop may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post any updates on this page and, if necessary, inform you via email.

We encourage you to review this policy regularly to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about how we handle your personal data, please contact us:

📧 Email: [email protected]

Thank you for trusting patchley.shop. We are committed to protecting your privacy and providing a safe, enjoyable shopping experience.